Cancellation and refunds

Cancellation by the customer

Cancellation is free up to 48 hours before pick-up. After that the deposit is not refunded. If the company rejects or cancels the booking, everything you paid is refunded.

• You cancel from the trip page (the “Cancel booking” button), which also shows the refund amount.
• The amount you pay the company at pick-up is not charged before pick-up.

If the company does not accept the booking

• اگر رنت‌کار رزرو را رد کند یا در مهلت تأیید نکند، پشتیبانی برای جایگزین مناسب با شما تماس می‌گیرد؛ اگر جایگزین را نپذیرید یا پیدا نشود، the full deposit is refunded without deductions.
• If the company cancels after confirming, everything you paid is refunded.

When and how refunds are paid

• The amount is paid back (within 3 working days) to the card you paid with or to the IBAN you provide.
• If a payment is made twice, or arrives after the 20-minute payment window for a booking that is no longer available, it is automatically queued for refund.
• If your bank was charged but no booking was made, the money usually returns automatically within 72 hours; otherwise contact us with the tracking number.

Security deposit

• The security deposit is paid to the company at pick-up and returned after the car comes back undamaged.
• Any deduction from the deposit (fuel, extra mileage, damage or late return) is recorded on your trip page with a description and, if needed, a photo, so you can follow it up.

Questions or objections? Use Contact us or Complaints .